Frequently Asked Questions

  • What are the washing instructions for the Hidey Boo Products?

    To wash Hidey Boo Cuddles we recommend wiping down with a cloth. If the cuddles are put in the washing machine this may damage the inner filling and distort the shape.

    The Snuggles can be washed at a low temperature in the washing machine (if you are using the snuggle for a pillow case, please remove the pillow before washing).

 

  • What is the delivery time?

    The delivery time is usually 2 weeks.If you require your item for a special date, please order well in advance to avoid disappointment.

 

  • How much is delivery?

    For all delivery prices please see our shipping page.

 

  • Which payment methods do you accept?

    We accept all major credit cards and PayPal payment, you don't have to have a PayPal account to make a payment.

 

  • Do you accept orders over the phone?

    No. For your security, online transactions provide safety with https and SSL encryption which is lost if you provide your details over the phone.

 

  • I've changed my mind, can I cancel my order?

    Once we have received your order for a personalised gift embroidery will be done as soon as possible. If the embroidery has already been completed then you are unable to cancel your order. I would advise you to contact us straight away.

 

  • Can I return my item for a refund?

    Once your personalised item has been delivered we are unable to issue a refund unless the item is faulty. We must be contacted within 14 days if this is the case.

 

  • Do you sell wholesale?

    Yes we have wholesale options available for you to sell Hidey Boo products! Please use the contact us form and we will be in touch to see how we can help.

 

  • Embroidery on your Hidey Boo Tusker

    With thanks to one of our customers www.initialimpactembroidery.com they have sent in this wonderful video of them at work with their hidey Boo products.

 

 

If you need any help with your order you can Contact Us and we will help you.